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How to File a Kaiser Grievance/Appeal Contact Information Phone (expedited appeals): 1-866-206-2973 Online: kp.org member portal In writing: Check your denial letter for the specific address for your region Deadline: 60 days from the denial notice date for prescription drug appeals [5] What to Include Your member ID and contact information Copy of the denial letter Letter explaining why you need Wegovy specifically Documentation of failed alternatives Supporting clinical evidence (STEP trial data [9] ) Letter from your prescriber supporting the request Kaiser must respond to standard appeals within 30 days

If the provider decides that treatment is medically inappropriate and does not issue a prescription, the policy states that a full refund will be provided

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